1. Agreement & Acceptance of Terms
These Terms of Service ("Terms") constitute a legally binding agreement between you ("Merchant", "User", or "Customer") and Bean There ("beanthere", "we", "our", or "us"), governing your access to and use of https://beanthere.co.in, merchant dashboards, QR ordering web apps, and associated digital dining infrastructure.
2. Zero-Commission Model & Subscription Billing
beanthere operates on a zero-commission model for dining, takeaway, and direct orders:
- 0% Per-Order Commission: We do not charge percentage cuts on merchant order totals.
- Flat Subscription Pricing: Advanced features (KDS, Bites XP rewards, CRM re-engagement, custom themes) are billed as flat-rate subscriptions (e.g. ₹499/month Pro plan).
- 14-Day Free Trial: Merchants entering trial periods receive full access with no credit card required. Trial accounts can be cancelled at any time without penalty.
3. Payment Settlement & UPI Reconciliation
Payments processed via online payment gateways (Razorpay, UPI, Credit/Debit cards, NetBanking) or counter cash are settled directly to the merchant's registered bank account or UPI VPA. beanthere does not hold or delay merchant funds. Standard payment gateway processing fees (if applicable) are governed by the respective payment gateway partner.
Pending Transactions & Banking Auto-Reversal: In rare cases where money is debited from a customer's account but network latency prevents immediate gateway confirmation (order status marked awaiting payment), the banking network automatically reconciles or reverses the funds to the source bank account within standard RBI clearing windows (T+2 to T+5 business days).
4. Merchant Account Responsibilities & Content Standards
Merchants are responsible for:
- Maintaining accurate menu pricing, availability tags, and allergen disclosures.
- Fulfilling orders submitted by guests in a timely manner.
- Safeguarding merchant login credentials and restricting unauthorized account access.
- Ensuring food preparation and packaged goods comply with applicable food safety standards (FSSAI in India) and Legal Metrology rules.
5. User-Generated Food Moments & Bites XP Loyalty
Guests uploading food photos ("Food Moments") grant beanthere and the respective café a non-exclusive license to display approved dish photos to highlight menu items. Uploaded content must not contain offensive, misleading, or infringing material.
Bites XP points are promotional loyalty units earned through verified dining visits and reviews. Bites XP have no monetary or fiat currency value outside the beanthere ecosystem, cannot be redeemed for cash or transferred between unrelated accounts, and are subject to forfeiture if earned via fraudulent reviews, bot manipulation, or chargebacked orders.
6. Technical Intermediary Status & Safe Harbour (IT Act 2000, §79)
Intermediary Safe Harbour: beanthere operates strictly as a software technology infrastructure provider and technical intermediary under Section 79 of the Information Technology Act, 2000. We are not a Food Business Operator (FBO), Merchant of Record, payment aggregator, or accounting/tax advisory agency.
Limitation of Liability: To the maximum extent permitted by applicable Indian law, beanthere, its founders, directors, and affiliates shall have zero liability for:
- Any indirect, punitive, special, or consequential damages or loss of operational profits and revenue.
- Local internet dropouts, power interruptions, hardware/printer malfunctions, or third-party cloud hosting delays.
- Merchant tax penalties, misconfigured GST rates, or incorrect Place of Supply determination.
- Food hygiene, allergen reactions, food contamination, or customer disputes regarding merchant food preparation.
- Retail product quality, warranty, Legal Metrology MRP disclosures, or delivery delays for e-commerce and packaged goods.
- Third-party payment gateway (e.g. Razorpay, UPI, banking networks) downtime, chargebacks, or payout settlement delays.
Merchant Indemnification: The merchant agrees to defend, indemnify, and hold harmless beanthere and its operators against any legal claims, damages, government notices, or legal expenses resulting from the merchant's breach of law, false declarations, or operational negligence.
7. Cancellation & Refund Policy
Merchants can cancel their software subscription at any time via the Merchant Dashboard settings. Subscriptions cancelled prior to the renewal date will remain active until the end of the paid billing cycle without further automatic renewals. Due to the immediate provisioning of digital infrastructure, partial or prorated refunds are not issued for mid-cycle cancellations. Merchants may test all features risk-free during the 14-day free trial.
Given the freshly prepared and perishable nature of food and beverage items, dining orders cannot be cancelled by guests once accepted and transmitted to the Kitchen Display System (KDS). If an item is unavailable or defective, the restaurant partner is solely responsible for initiating a replacement or order refund. Approved refunds will be reversed to the original payment method within 5–7 business days.
Returns or replacements for physical merchandise and packaged coffee are accepted only if the product arrives damaged, defective, or expired. Customers must report the issue within 48 hours of delivery with photographic evidence to the merchant or via our support portal. Approved refunds are credited to the source payment method within 5–7 business days.
8. Shipping & Delivery Policy
For direct-to-consumer (D2C) packaged goods, specialty roasted coffee beans, and merchandise sold through beanthere merchant storefronts:
- Order Processing & Dispatch: Orders are verified and dispatched by the respective merchant within 24 to 48 business hours of order placement.
- Delivery Timelines: Estimated domestic delivery takes between 3 to 7 business days depending on customer pincode and logistical accessibility.
- Order Tracking: Live dispatch updates and courier consignment tracking links are delivered to the customer via SMS, WhatsApp, or email upon fulfillment.
- Shipping Fees: Applicable delivery charges (if any) are calculated and clearly disclosed at checkout prior to payment authorization.
9. Governing Law & Exclusive Jurisdiction
These Terms of Service and any contractual relationship shall be governed by and interpreted in accordance with the substantive laws of the Republic of India. Any legal dispute, claim, or arbitration arising out of platform usage shall be subject to the exclusive jurisdiction of the competent courts in New Delhi, Delhi, India.
In accordance with the Information Technology Act, 2000, IT Rules 2021, and Consumer Protection (E-Commerce) Rules, 2020, formal inquiries, compliance notices, and customer grievances should be addressed to our dedicated redressal desk:
